Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. Please remember that delivery time does not include Saturdays, Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays.
What countries do we ship to?Offer Factor currently delivers to the following countries:
Australia,Canada, Ireland, Malaysia, New Zealand, Singapore, United Kingdom, United States
If your country is not listed above, please email us the following information at: firstname.lastname@example.org
- Your complete & accurate address
- Your phone number
- Your email address
- Name & Size of the item you want to order
- The Shipping Method you’d like to select.
Our Customer Service Representative will get back to you after verifying if we can ship to your address.
[Please Note: You are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Payment for international orders must be from a verified Paypal Account/Credit Card.
When will my order be shipped?
Orders with standard shipping option are normally processed and shipped within 3 – 5 business days.
All orders placed after 11:00 a.m. EST will be processed the following business day. All orders placed on Friday after 11:00 a.m. EST will be processed on the following Monday.
[Please Note: The processing time is not included in the shipping time. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.]
Standard orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in twelve (12) to twenty (20) business days (Monday through Friday, not including holidays) for the United States.
What do you charge for shipping?
Offer Factor employs the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely. We also offer free shipping on all our products to most destinations through Standard Shipping. The shipping time however differs from country to country. Please check below for estimated arrival time:
- Australia [20-40 days]
- Canada [30-40 days]
- Ireland [20-35 days]
- Malaysia [20-40 days]
- New Zealand [15-25 days]
- Singapore[20-35 days]
- United Kingdom [20-40 days]
- United States [15-20 days]
[Please Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue. Severe weather may impact deliveries throughout the US. Please plan accordingly for weather related delays.]
Do you offer Expedited Shipping?
Expedited shipping is available via email and an exact quote for shipping will be provided by our customer service representative. Please send us the names of your items and shipping address at email@example.com and our representative will get back to you with the right quote for you.
How can I track my order?
When your order ships from our warehouse, we send a confirmation email containing your tracking number. All orders are shipped via USPS (United States Postal Service). Please visit https://www.usps.com/ for tracking information. To track your package, simply enter your tracking number at usps.com.
Will there be taxes and duties due when I receive my package?
Yes. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. If taxes and duties are placed on your package by officials, the fees will be your responsibility.
Please email us at firstname.lastname@example.org if you have any shipping questions. We reserve the right to cancel any order for any reason.